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© 2019 Lyft, Inc

Important Reminders

Lyft is committed to maintaining an inclusive & welcoming community, and part of our mission is ensuring people who need rides are able to get them. 

Few things to consider:

  • ​Some passengers may need additional time or assistance boarding their lyft ride

  • If you’re not sure what a passenger needs, ask your passenger, “how may I assist you?”

  • Willingness to find a way to communicate are your best tools

  • Be patient. Some passengers may take a little longer to understand and respond.

  • Ask permission before touching a wheelchair or a piece of equipment.

  • Have a pen & notepad available

  • Always verbally/visually confirm pick up/drop off addresses

Wheelchair accesibility

Approaching passengers with a wheelchair:

  • ​Pull up to the side of the curb

  • Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger, “is there any way I can assist you?”​​

Wheelchair loading tips

  • ​Ask for device storage instructions before disassembling a wheelchair

    • Most wheelchairs will fit in your trunk or backseat, so consider keeping a blanket in your vehicle to lay over your seats.

  • If larger wheelchairs can't be accommodated, please cancel the ride and write to us or give us as a call. We'll be glad to help.

Service animals

You're required by the law and Lyft's policy to accommodate service animals, even if you have an allergy, religious or cultural objections, or a fear of them.

  • ​Just like people, don't judge a service animal by their breed

  • For easier assistance have the following items accessible

    • Blanket

    • Cleaning wipes

    • Non-drowsy allergy medicine (if needed) 

    • Lint brush (humans shed too!)

  • Riders with service animals won't be charged cleaning fees for normal shedding

Blind or low vision passengers

  • ​Identify yourself when you approach your customer and speak normally and clearly.  

  • Never touch your customer without asking permission, unless it’s an emergency. 

  • If you offer assistance, wait until you receive permission. Offer your arm (the elbow) to guide the person and walk slowly. 

  • Don’t just assume the individual can’t see you. 

  • Identify landmarks or other details to orient your customer to the environment around them.

  • Be patient. 

Deaf or hard of hearing passengers

Driver feature:

  • If you (the driver) are deaf or hard of hearing, we encourage you to update your app settings here​​

Passenger

  • Attract the customer’s attention before speaking. The best way is a gentle touch on the shoulder or gently waving your hand. 

  • If necessary, ask if another method of communicating would be easier, for example typing a note on your phone or a pen and paper. 

Accessibility Pro tips

We Embrace Diversity and Inclusiveness as Core Values in Achieving Our Mission.

Our mission is to improve people's lives with the world's best transportation